Frequently Asked Questions


Which industries and professions qualify for the Trade Program?

Can I place a Trade order online?

How do I place an order or receive a quote?

Do you charge tax?

Can I use my Trade discount on everything?

How do I pay for my order?

How long will it take to receive my order?

Can I expedite my order?

How do I track my order?

What shipping carrier do you use?

Do you offer swatches?

What is your return policy?

Does Serena & Lily rent or loan furniture?

Can I order merchandise for international delivery?

Can international Trade professionals apply to the Trade Program?

How do I update my account?